Managed services.
We take ownership of your infrastructure end to end: servers, network, backups and the people who use them. Priced per seat or per environment, with one team accountable.
Scope
What the service coversPer-seat support
Users, devices and accounts covered for a fixed monthly fee per person.
Per-environment management
Production, staging or a whole site managed as one unit at a fixed monthly price.
Mixed estates
Linux, Windows Server, hypervisors and network equipment under one agreement.
Patch and lifecycle
Updates applied on schedule, with hardware and software tracked to end of support.
Service desk
Direct access to engineers, with tickets tracked against agreed response times.
Monthly reporting
A plain-English report on incidents, changes, risks and recommended next steps.
Method
4 stagesOnboard
Access agreed, agents deployed and the estate documented.
Baseline
Configuration brought to a consistent, supported state.
Operate
Monitoring, patching and support on a fixed schedule.
Review
Monthly service report and quarterly planning review.
You receive
- +Single fixed monthly agreement
- +Estate register and documentation
- +Agreed response and resolution targets
- +Monthly service report
- +Named engineer for your account
Tooling
- Managed
- Project
- On call