Fortis IT Solutions
Terms — 3 modelsFortis IT Solutions

Engagement.

Three ways to work with us. Most clients start with a fixed-price audit and move to a managed agreement.

01Managed

Fixed monthly

Fully managed infrastructure with one team accountable for it.

Suits
Businesses that want their infrastructure run for them.
Billing
Monthly, per seat or per environment
Covers
Monitoring, patching, backups, service desk, monthly report
Enquire
02Project

Scoped delivery

Migrations, builds, audits and hardening with a defined outcome and end date.

Suits
Work with a clear start and finish.
Billing
Fixed price or day rate, against a written scope
Covers
Discovery, delivery, documentation, support period
Enquire
03On call

Pay as you go

Ad-hoc and emergency support with no contract.

Suits
Occasional help and urgent faults.
Billing
Hourly, no minimum term
Covers
Remote or on-site support, emergency recovery, written report
Enquire